If a Center Court match is completed OR 90 total minutes of play has taken place on Center Court during any one session, no exchanges or refunds will be made.* If a session is cancelled without the completion of one full match on Center Court OR 90 total minutes of play on Center Court, the owner is entitled to a ticket at the same price level for the same session the following year (2024). Only the original purchaser (purchased directly from the tournament office, Ticketmaster, or Ticketmaster verified resale) of the ticket may apply, within 15 days of the cancelled session. Complimentary, series, boxes, suites, hospitality/tent, all inclusive, sponsor and third party resale tickets WILL NOT be exchanged. This policy applies to any court where single session tickets are separately sold.
*If a weather delay or acts beyond tournament control causes matches to be rescheduled to start after 7 PM on Center Court, the day session will be deemed complete and matches starting at 7PM or later will be considered night session matches.
The complete tournament rain policy may be found here.
Patrons are advised that the schedule of play as well as session dates, number of matches, and starting times are subject to change for all sessions. Tickets are not eligible for exchange due to one or more changes in the schedule of play. Tournament officials reserve the right to determine when a session begins, ends, is delayed or postponed.
Mobile ticket holders must email proof of purchase to tickets@cincytennis.com within 15 days of the cancelled session to receive a ticket exchange. Only the original purchaser of the ticket (purchased directly from the tournament office, Ticketmaster, or Ticketmaster verified resale) may apply.
Paper ticket holders must mail ticket stub to Cincinnati Tennis, LLC, 5460 Courseview Drive, Mason, OH 45040 within 15 days of the cancelled session to receive a ticket exchange. Only the original purchaser (purchased directly from the tournament office, Ticketmaster, or Ticketmaster verified resale) of the ticket may apply.
